Your Privacy Matters to 33pk
33pk is committed to handling your personal data with transparency, care, and respect. This Privacy Policy explains exactly what information we collect, how we use it, who we share it with, and how you can exercise your rights. Understanding our data practices is part of building the trust that Bangladesh players expect from a platform they rely on every day.
Our Commitment to Data Privacy
At 33pk, data privacy is not an afterthought — it is a core design principle. Every feature we build and every third party we engage with is evaluated against the question of whether it appropriately respects the trust our players place in us. The six principles below summarise how 33pk approaches your personal data.
Minimal Collection
33pk collects only the personal data that is strictly necessary for account operation, payment processing, identity verification, and regulatory compliance. We do not collect data for its own sake.
Secure Storage
All personal data stored by 33pk is protected using AES-256 encryption at rest and TLS 1.3 in transit. Payment credentials are handled exclusively by PCI-compliant payment processors and are never stored on 33pk servers.
Your Control
You have the right to access, correct, and request deletion of your personal data at any time. 33pk provides clear channels through which you can exercise these rights without barriers or unnecessary delay.
No Unauthorised Sharing
33pk does not sell, rent, or trade your personal data to third-party advertisers. Data is shared only with service providers who need it to deliver specific platform functions, under strict contractual data protection obligations.
Purpose Limitation
Data collected for one purpose — such as identity verification — is not repurposed for unrelated uses such as marketing profiling without your explicit consent. Every use of your data has a clearly defined and communicated purpose.
Breach Notification
In the event of a data breach that affects your personal information, 33pk will notify you via your registered email address promptly and will take immediate steps to contain and remediate the incident.
Information We Collect
33pk collects personal data through several channels: directly from you when you register and use the platform, automatically through your device and browser when you interact with the site, and from third-party identity verification or payment service providers where necessary. Below is a full account of the categories of data we collect.
| Data Category | Specific Items | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number, passport number, or driving licence number | Provided by you during registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city and district) | Provided by you during registration or profile update |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet number, bank account reference, deposit and withdrawal history, transaction amounts in BDT | Provided by you during deposit/withdrawal; recorded automatically by the payment system |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session duration, time zone (Bangladesh Standard Time / UTC+6) | Collected automatically when you access 33pk |
| Usage Data | Pages visited, games played, bets placed (amounts, markets, outcomes), login timestamps, feature interactions | Collected automatically through server logs and analytics |
| Communications Data | Support chat transcripts, email correspondence with 33pk support, feedback submissions | Collected when you contact 33pk support |
| KYC Document Data | Scanned or photographed copies of government-issued ID documents submitted for identity verification | Provided by you during the KYC process |
We do not collect data from children. 33pk is strictly an adult platform. If we become aware that a user under the age of 18 has provided personal data, that account will be closed immediately and all associated data will be deleted from our systems. If you believe a minor has registered on 33pk, please notify us at [email protected] (plain text — not a clickable link).
How We Use Your Data
33pk uses your personal data only for clearly defined, legitimate purposes. We do not use your data for automated decision-making that produces legal or similarly significant effects on you without human review. The following table sets out each purpose for which we use your data and the legal basis that justifies that use.
- Account Creation and Management: To register your account, verify your identity, maintain your profile, and manage your login credentials. Legal basis: performance of the contract between you and 33pk.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. Legal basis: performance of contract; legal obligation (anti-money-laundering compliance).
- Identity Verification (KYC): To confirm that you are who you claim to be and that you meet the 18+ age requirement. Legal basis: legal obligation; protection of legitimate interests.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited activities. Legal basis: legitimate interests; legal obligation.
- Customer Support: To respond to your queries, resolve disputes, and assist with account issues through our 24/7 English and Bengali support team. Legal basis: performance of contract; legitimate interests.
- Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to provide relevant support tools such as deposit limits, time-out periods, and self-exclusion. Legal basis: legal obligation; legitimate interests.
- Platform Improvement: To analyse usage patterns, measure feature performance, and improve the 33pk platform experience for players across Bangladesh. Legal basis: legitimate interests (aggregated, anonymised analytics).
- Marketing Communications: To send you promotional emails, bonus offers, and platform updates where you have opted in to receive such communications. Legal basis: consent. You may withdraw consent at any time by unsubscribing via the link in any marketing email or by contacting support.
Cookies and Tracking Technologies
33pk uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how users interact with the site. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain viruses or malicious code.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for the platform to function. Maintain your login session, remember your account preferences, and enable secure payment flows. | Session / up to 30 days |
| Analytics Cookies | Measure page views, user journeys, bounce rates, and feature usage to help 33pk improve platform performance. Data is aggregated and anonymised. | Up to 13 months |
| Functional Cookies | Remember your language preference (English), last-visited game category, and notification settings to personalise your experience. | Up to 12 months |
| Security Cookies | Detect and prevent fraudulent login attempts, bot activity, and suspicious session behaviour. Used in conjunction with device fingerprinting for account protection. | Session |
33pk does not use third-party advertising cookies or cross-site tracking cookies that build a profile of your browsing behaviour across other websites. You can manage or delete cookies through your browser settings. Note that disabling essential cookies may prevent some platform features from working correctly, including your ability to stay logged in between sessions.
Data Sharing and Disclosure
33pk does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary to fulfil each stated purpose.
- Payment Processors: We share financial transaction data with payment service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are contractually obligated to protect your data.
- Identity Verification Providers: To complete KYC checks, 33pk may share identity document images and personal details with trusted third-party identity verification services. These providers are bound by strict data processing agreements and may not use your data for any purpose other than verifying your identity on behalf of 33pk.
- Game Software Providers: When you play a game powered by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, or another provider, certain session data (player ID, bet amounts, game outcomes) may be transmitted to that provider's systems for the purpose of game operation and dispute resolution. Game providers do not receive your full identity data.
- Fraud Prevention Services: We may share device fingerprint data, IP addresses, and transaction patterns with specialised fraud prevention providers to identify and block suspicious activity that could harm 33pk players.
- Legal and Regulatory Authorities: 33pk may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we are required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or imminent harm.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of 33pk's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address before your data is transferred and becomes subject to a different privacy policy.
Data Retention and Storage Security
33pk retains your personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law — in particular, anti-money-laundering regulations, which may require transaction records to be retained for a minimum of five years after the end of the business relationship.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | AML/KYC compliance; dispute resolution |
| Financial Transaction Records | 5 years from transaction date | Anti-money-laundering legal obligation |
| KYC Documents | 5 years after account closure | Regulatory compliance; fraud investigation |
| Support Communications | 3 years from last interaction | Quality assurance; dispute evidence |
| Usage and Analytics Data | 13 months (anonymised thereafter) | Platform improvement; responsible gaming monitoring |
| Marketing Consent Records | Duration of consent + 3 years | Evidence of consent; regulatory compliance |
When personal data is no longer required and the applicable retention period has expired, 33pk securely deletes or anonymises the data so that it can no longer be associated with an identifiable individual. Deletion is performed using industry-standard secure erasure methods; anonymised data may be retained indefinitely for aggregate statistical purposes.
Your Data Rights and Choices
33pk respects your rights over your personal data. You may exercise any of the rights listed below by contacting the 33pk support team. We will respond to all data rights requests within 30 calendar days. In some cases, we may need to verify your identity before processing a request to ensure that data is not disclosed to an unauthorised person.
- Right of Access: You have the right to request a copy of all personal data that 33pk holds about you. We will provide this in a structured, commonly used, machine-readable format (CSV or JSON) upon request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile information (email, mobile number) directly in your account settings; for identity data corrections, contact support.
- Right to Erasure: You may request that 33pk delete your personal data. This right is subject to legal retention obligations — for example, we are required to retain transaction records for five years under AML rules and cannot delete them at your request during that period. Where deletion is not possible due to a legal obligation, we will restrict processing instead.
- Right to Restriction of Processing: You may ask 33pk to restrict the processing of your data — for example, while a dispute about the accuracy of your data is being resolved. During a restriction period, we will store your data but will not actively process it beyond what is legally required.
- Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider. This right applies to data you have provided directly to 33pk and which is processed on the basis of your consent or the performance of a contract.
- Right to Object: Where 33pk processes your personal data on the basis of legitimate interests, you have the right to object to that processing. 33pk will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to Withdraw Consent: Where processing is based on your consent (such as marketing emails), you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Third-Party Services and Providers
The 33pk platform integrates with a number of third-party service providers in order to deliver a complete online gaming and betting experience. Each provider operates under its own privacy policy and is subject to data processing agreements with 33pk that restrict how they may use data received from us.
- Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Spribe, and Ezugi supply the casino games and live dealer experiences available on 33pk. These providers receive anonymised session identifiers and game-relevant data only. They do not receive your name, National ID, or full financial data.
- Payment Partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Visa, and Mastercard process payment instructions on behalf of 33pk. Each payment partner is an independent data controller for transaction data processed through its own system. 33pk is not responsible for the privacy practices of these independent payment networks.
- Analytics Providers: 33pk uses server-side analytics tools to measure platform performance. Any analytics data shared with providers is aggregated and does not identify individual users by name. Analytics cookies are described in Section 3 of this policy.
- Fraud Detection Services: Specialist anti-fraud providers receive technical signals (IP address, device fingerprint, session behaviour patterns) for the purpose of identifying suspicious activity. These providers act as data processors under instruction from 33pk and may not use the data independently.
Policy Updates and Contact
33pk reserves the right to update this Privacy Policy at any time in response to changes in applicable law, changes in the services we offer, changes to our data processing activities, or improvements in our privacy practices. When we make material changes to this policy, we will notify you by sending an email to your registered email address and by displaying a prominent notice on the platform.
The effective date of the current version of this Privacy Policy is shown at the top of this page and in the "Last Updated" badge below. We recommend that you review this policy periodically to stay informed about how 33pk protects your data. Continued use of the 33pk platform after a revised policy becomes effective constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints about this Privacy Policy or about how 33pk handles your personal data, please contact our support team. We take all privacy-related correspondence seriously and will respond within 5 business days. Our support email address — [email protected] — is listed here as plain text only. It is not a clickable link. Support is available 24 hours a day, 7 days a week, in both English and Bengali.
Questions About Your 33pk Privacy?
If you have any questions about this Privacy Policy or want to exercise your data rights, our support team is ready to help around the clock. You can also explore the FAQ for quick answers or head straight to the 33pk platform.